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Teleservices
Lead Generation
Response Management
Inbound Customer Care

 



Fulfillment
Research
Rebate/Claims Management
Program Strategy & Design

 
 

CCRG Services

Order entry, tracking & reporting and datawarehousing

  • Immediate entry of order into database.
  • Secure, dedicated servers with back-up.
  • Determine best method of shipping/distribution/mailing.
  • Weekly, bi-weekly, monthly reporting on all shipments w/date shipped, carrier and freight costs.
  • Direct link with all major freight carriers provides immediate tracking.

Order fulfillment

  • All orders will be filled and shipped within 24 hours of receipt of request.
  • Direct dial-link to all major freight carriers.
  • Cartons, padded shippers and envelopes can be provided.

Inventory Management & Warehousing

  • Real-Time inventory.
  • Inventory reports detail monthly movement by publication.
  • Re-order call-outs on low inventory.
  • Shelving, pallet racks, floor space - up to 24,000 sq. ft.
  • Batch processing for mass distribution projects.

Market Research

  • Panel recruitment and management
  • Research design, fielding and analysis:
    • Telephone depth interviews
    • Focus
    • One on one interviews
    • Surveys
  • Multiple platforms:
    • In-person
    • Phone
    • Online
    • Mail

Customer Service and Support

  • Experienced customer service representatives.
  • Dedicated Account Managers.

Inbound/Outbound Call Center

  • 30 automated workstations – Includes an ACD for automated inbound call handling, automated outbound business to business and consumer call processing. Web enabled workstations.

Mass Mailing Services

  • (2) two Videojet 4000 Systems
  • (1) Videojet Wide-Array
  • (1) Sure-Jet
  • (1) Bryce System
  • CASS & NCOA
  • Machine inserting up to 10 x 13 envelopes
  • Polybagging
  • Auto-tabbing
  • Daily output up to 250,000 address imprints/day

Quality Control Processes

  • Each web/fax/phone/e-mail order pulled is matched with the order entry output document prior to shipping
  • All projects are signed off by (2) customer service reps prior to start
  • All mass distribution/mailings are checked and signed-off for accuracy of content, barcode and addressing periodically through the process.
  • We stand by our work and guarantee that any problems are handled quickly with a satisfactory outcome and result for the customer.
 
 

CCRG Marketing Group  |  54 West Ave., Suite 12  |  Fairport, NY 14450  |  585.377.7190  |  Fax: 585.377.7276

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